Yes. We understand that a package sometimes arrives at an inconvenient moment, and you simply don’t have time to inspect your order within fourteen (14) days of receipt thereof. Therefore we extend the grace period to sixty (60) days for private customers, for all orders placed on or after 1 September 2019. This will give you ample time to inspect the received items, and decide whether or not you wish to keep them.
However, please note that our store policy is to refund (pay back) orders only if the return is announced within 14 days of receipt thereof. Between day 14 and day 60 of the return period we can give you a store credit. This store credit will remain valid for 1 (one) year after we have received the returned goods. The items must still be returned undamaged and (where possible) in their original packaging, along with the labels, stickers, etc. The costs for returning the items are always borne by the customer! (also see our return policy on our rules and conditions page)
Returns which are announced after the 60 (sixty) day extended return period are not accepted.
Business customers who wish to return/cancel (part of) an order should contact The Canyon Store in writing within fourteen (14) days of receipt, period starting on the day following the day of receipt. These requests may or may not be taken into consideration. This will be examined case by case. The Canyon Store retains the privilege to accept or reject requests for cancellation/return from business customers.
