Orders will be shipped to the address that has been provided by the customer. This is the reason why customers must place their order online. The customer is responsible for entering the correct invoicing address, delivery address, and contact details.
If a customer enters an incorrect address, then the order will be shipped to this incorrect address. In that case there are two options:
- the address actually exists and the order gets delivered to this address. For example, the address should be Green Road 158, but the customer entered Green Road 185. In that case the order is considered as delivered correctly, and the customer must collect the parcel at (e.g.) Green Road 185.
- the address doesn’t exist, so the parcel cannot get delivered. In that case the parcel gets returned to the warehouse, and will be automatically refunded minus the shipping costs. A credit note will be issued automatically and the refund will occur through the same channel as the original order (Paypal, Visa, Bancontact, iDeal,…).
Note that if the customer still wishes to receive the package, then they must place a new order.
