Orders will be shipped to the address that has been provided by the customer. This is the reason why customers must place their order online. The customer is responsible for entering the correct invoicing address, delivery address, and contact details.
A tracking code is sent out for each parcel. The mail with the tracking code looks as follows:
The customer is also responsible for follow-up of packages. It is impossible for The Canyon Store to follow up each package until it gets delivered.
However, it may happen that a customer needs to pick up the parcel at a post office, a parcel pick up point, a customs office or something similar. The exact location may differ from parcel to parcel, country to country. The client may be subject to import duties and taxes, which are levied once the package reaches their country. Additional charges for customs clearance must be borne by the customer; CanyonStore has no control over these charges and cannot predict what they may be.
So what happens if a package doesn’t get picked up on time?
If a package doesn’t get picked up, it usually gets returned to the warehouse as “refused” or “not picked up”.
In that case the parcel gets returned to the warehouse, and will be automatically refunded minus the shipping costs. A credit note will be issued automatically and the refund will occur through the same channel as the original order (Paypal, Visa, Bancontact, iDeal,…).
Note that if the customer still wishes to receive the package, then they must place a new order.
