Shipping – Page 2 – CanyonStore.be

Do you know about how long it usually takes to ship to the United States?

On average it takes 10 business days to ship to the USA. This is an average, based on past experience. However, please note that the US Customs department has the right to detain and inspect a package. This happens rarely, but it can happen, and there’s nothing we can do about that. If they do detain a package it may take up to four weeks before a package arrives. So in summary, expect arrival in 10 days, but don’t be surprised if it takes a month.

What is the speed of delivery? How fast will I get my goods?

Speed of delivery fluctuates heavily, especially when shipping outside the European Union. Delivery in Europe takes anything between 2 days (neighbouring countries) and 2 weeks. Shipping worldwide may take anything between 1 and 4 weeks. CanyonStore.be cannot influence the transit times. CanyonStore.be is no longer responsible for the package once it has been shipped.

CanyonStore.eu considers it essential that the customer is kept updated, insofar as is possible, about the status of their order. The order is confirmed by email, while the customer is also informed when the order is processed and given the tracking number, which means that the customer is continuously updated on the progress of the order.

I am living outside the European Union. Do I have to pay import taxes?

Customs and Import Duties Information: You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; CanyonStore has no control over these charges and cannot predict what they may be. Upon ordering this product you agree to pay any duties, customs or fees required by your government or the shipper. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from The Canyon Store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. All refused international shipments will be charged return shipping fees.

In most cases you can import up to a certain amount without paying import duties. This varies from country to country, and may be 200 euro, 400 euro, 800 euro, or any other amount. Please check this with your local customs department. It’s impossible for The Canyon Store to keep track of all import laws worldwide.

You don’t have to pay import duties inside the European Single Market!

Do you also offer free shipping?

Yes, we do, but only to certain destination countries and for orders above a certain amount. Click here to see the cost of shipping and under which conditions we offer free shipping.

Do I have to pay VAT?

Whether or not you have to pay VAT (value added tax) depends on the shipping destination.

If we have to ship your order to a country inside the EU then we are obliged to add VAT.

If we have to ship your order to a country outside the EU then we don’t have to add VAT. Keep in mind though that the customer may have to pay import duties or import taxes on their order! In most cases you can import up to a certain amount without paying import duties. This varies from country to country, and may be 400 euro, 800 euro, or any other amount. Please check this with your customs department. It’s impossible for The Canyon Store to keep track of all import laws worldwide.

If in doubt, check the VAT test article: The price should be shown as an amount of minimum € 1.18 incl. VAT (€ 1.00 excl. VAT) and maximum € 1.27 incl. VAT (€ 1.00 excl. VAT) if you select a ship to country within the EU. Between 18 and 27% VAT is charged for delivery inside the EU, depending on the destination. We must charge the VAT rate of the destination country (click here for the list of current VAT rates)

The price of the VAT test article should be shown as € 1.00 incl. VAT (€ 1.00 excl. VAT) if you select a ship to country outside the EU. 0% VAT is charged for delivery outside the EU.

The price of the the VAT test article should also be shown as € 1.00 incl. VAT (€ 1.00 excl. VAT) if you enter a valid (non-Belgian) VAT number. 0% VAT is charged for intra-community deliveries.

Please note: If you have a valid European VAT number then you can enter it in the last step of your order, just before payment. The VAT number will be checked against the VIES database of the European Commission, and if the VAT number is valid then the VAT-amount will be automatically subtracted (this is called an intra–community delivery).